Game Rebooted, Repeatedly ...
Posted: 03 Oct 2011 21:16
Hello Genesis ...
So, it appears that in the mystical land of Gizmopolis, someone thought it
would be a grand idea to quicken the mystic rune of destruction known as
CTRL-C. This is an all-powerful type of magic that cannot be countered, and
the results have not been good, as you have all noticed. Worse, it appears
that whoever did this, might have done it 2 or 3 more times right away after
doing it the first time. The result is everything has been completely wiped
from many racks, even the glowing items. (translation, someone on-site
rebooted the gizmo at least 3 times in rapid succession - this destroys the
process of recovery and glowing items for racks that were loaded by anyone who
logged back in right away.)
This is very wretched, indeed ...
I am sorry to report that it will NOT be possible to restore what has been
lost, in 99% of cases. There is just far too much to try to cover there, and
I refuse to do some but not all of it (simply not fair or feasible). What I
do feel is fair is to restore imbuement-related losses that fall into the
following two categories:
1. Items you yourself crafted using your stones and the forge.
2. Items that you paid 1000pc for from the Enchanter.
Everything else, including items you paid for from the Auction House, can not
be restored. This truly stinks, and we are looking at ways to make sure this
will not happen again, including moving the gizmo back to Europe! This evil
spellcaster in Israel clearly cannot be trusted. If you fall into one of the
above 2 categories, we will hopefully be able to help you. Mail Lavellan and
myself, if so.
Grrrrrrr ...
G.
p.s. We do not know who did this, but it is presumably someone completely
unrelated to Genesis who works at the same location the Gizmo is located and
did not know what the Gizmo was for.
So, it appears that in the mystical land of Gizmopolis, someone thought it
would be a grand idea to quicken the mystic rune of destruction known as
CTRL-C. This is an all-powerful type of magic that cannot be countered, and
the results have not been good, as you have all noticed. Worse, it appears
that whoever did this, might have done it 2 or 3 more times right away after
doing it the first time. The result is everything has been completely wiped
from many racks, even the glowing items. (translation, someone on-site
rebooted the gizmo at least 3 times in rapid succession - this destroys the
process of recovery and glowing items for racks that were loaded by anyone who
logged back in right away.)
This is very wretched, indeed ...
I am sorry to report that it will NOT be possible to restore what has been
lost, in 99% of cases. There is just far too much to try to cover there, and
I refuse to do some but not all of it (simply not fair or feasible). What I
do feel is fair is to restore imbuement-related losses that fall into the
following two categories:
1. Items you yourself crafted using your stones and the forge.
2. Items that you paid 1000pc for from the Enchanter.
Everything else, including items you paid for from the Auction House, can not
be restored. This truly stinks, and we are looking at ways to make sure this
will not happen again, including moving the gizmo back to Europe! This evil
spellcaster in Israel clearly cannot be trusted. If you fall into one of the
above 2 categories, we will hopefully be able to help you. Mail Lavellan and
myself, if so.
Grrrrrrr ...
G.
p.s. We do not know who did this, but it is presumably someone completely
unrelated to Genesis who works at the same location the Gizmo is located and
did not know what the Gizmo was for.